Secret Neighbor server status: Game offline after security incident

Secret Neighbor is temporarily offline following a security incident involving administrator-level access to its backend systems. According to Hologryph and tinyBuild’s August 26, 2026 announcement, player profiles, progression and other in-game data were affected. The companies have not announced when the game will return.

For players, the key distinctions are that the shutdown is deliberate rather than routine maintenance, recovery work is still being attempted, and the companies say personal data was not compromised or leaked. They have not promised that every affected profile or progression record will be restored.

Can you play Secret Neighbor right now?

Not while the temporary shutdown remains in effect. As of this update, the official Secret Neighbor support hub also carries an all-platform warning about ongoing server issues. Hologryph and tinyBuild said they shut down the game while addressing the incident and associated vulnerabilities. The companies added in their joint announcement: We don’t have an exact timeframe for how long this might take.

What happened to player profiles and progression?

The companies said an individual obtained credentials with administrator access to Secret Neighbor backend systems. According to the announcement, the access was used to affect player profiles, progression and other in-game data across the platforms on which the game is available. That does not establish that every player was affected or that all deleted data is permanently lost. Hologryph and tinyBuild said they are working with PlayFab to try to recover deleted data, but they did not guarantee a successful or complete restoration.

Was personal information exposed?

Hologryph and tinyBuild state that no personal data or information has been compromised or leaked. That is the companies’ current account of the incident, rather than a conclusion independently verified by TheDashDouble. The statement distinguishes personal information from the in-game profiles, progression and other game data that were affected. It does not provide a technical breakdown of the vulnerability or make separate guarantees about particular categories such as passwords, email addresses or payment information.

Is Secret Neighbor being removed from sale?

The companies said they would not remove the game from sale. Their announcement says the person involved demanded its removal across all platforms, but Hologryph and tinyBuild rejected that demand. Storefront availability and server availability are separate. PC Gamer reported on August 29, 2026 that Secret Neighbor remained available to purchase on Steam when it checked, despite the shutdown. That dated observation applies only to Steam and should not be treated as confirmation that every storefront or region still lists the game.

What should players watch for next?

• An official return-to-service announcement from Hologryph or tinyBuild.
• Confirmation of which profiles, progression records and platforms can be restored.
• Instructions for affected players, including any account-restoration or compensation process.
• Further information about the security work completed before service resumes.

The companies also said they contacted relevant authorities. They did not identify an agency, say whether an investigation has been publicly opened or provide a player-facing process for recovering progression.

Players should monitor the official Steam announcements and tinyBuild support hub for a restoration update. For now, the confirmed position is that Secret Neighbor is offline, there is no return-time estimate, and recovery is being attempted without a guaranteed outcome.